How On-Demand Food Delivery Companies Can Use AI To Optimize Food Delivery?


In the so-called information age, at least on-demand food delivery app platforms are one of the truly great things of our time. And the only reason why the number of quick-serve and fast-casual restaurants is projecting up with a skyrocketing speed. Granted, they have wrapped themselves with the online delivery platforms.



Spurred by the internet penetration and smart use of smartphones resulting in increasing obsession of the consumers to order food online have boosted the food ordering industry, that as a result, witnessed a heated competition where every other food delivery app is vying to attract a bigger chunk of the market.

But to the dismay, the smaller entities in the industry are not harnessing the power of the latest technologies to optimize deliveries, streamlining operations and do effective marketing. As a result, they fail to drive their sales up. Artificial Intelligence (AI) comes from the same unutilized family of technology which remains untouched, considering it one of those abstract concept with presumably no real application.

To prove this perceived notion of AI wrong and to help you uplift your brand up by reeling in more consumers here we discuss how a brand can use AI to simplify their marketing efforts.

Predictive Customer Behavior

Understanding what consumers want and need - ideally, before they even do - can help the brand to understand each specific customer and learn their habits which eventually can help them better serve and drive sales.

The simplest way to understand this in action is when you log into any eCommerce app and you are supplied with an array of suggested products to buy. By AI's deep learning technology, brands can predict consumer behaviour months in advance and put it at work. The recommendation engine enables consumers to choose meals based on their eating preferences.

Chatbots Assistance

Chatbots provide on-demand human-like automated responses to common and most frequently asked questions by customers on web or app which helps in saving brand's time, resources and money and helps in satisfying customers with quick response system. Chatbot developers create scripts by evaluating a large number of possible scenarios, which in turn, can simplify customer interactions.

Voice-Activated Ordering

Voice ordering is gaining popularity after the increased domination of voice assistants like Google Home and Amazon's Alexa.

Starbucks introduced My Starbucks Barista in 2017, putting the coffee giant on the path to voice-activated ordering. Wingstop first unveiled it in 2009, making it one of the first players in the field to offer digital ordering and then later on integrating voice-activated technology in 2017. Pizza delivery chain Domino's also entered the voice-activated mobile ordering scene relatively early.

Kiosks

Quick serve and fast-casual restaurants must integrate AI-driven self-service Kiosks to reduce customer waiting time and improve the customer ordering experience.

Automated Advertising

Automated advertising automates your online advertising efforts so you can focus on other important business functions instead of investing your time in social media marketing campaigns.

There are monetary-based algorithms and ad-performance based algorithms to monitor it. Monetary based algorithms use your sales and conversion data from your ad campaigns to upscale or downscale bids on campaigns depending on their monetary performance. 

Ad-performance algorithms use performance data from your ads to optimize the high performing campaigns and stop the low performing ads.

The Final Word:

In this heavily saturated market, more and more companies are succeeding in its mission of optimizing delivery as they have figured out that the only way to stay competitive is by delivering better customer value. And the best way to do it is by adopting the latest technologies. 

AI has revolutionized the way QSRs and other on-demand food delivery app marketed and scaled their successes. When are you going to adopt it? The trend is here to stay! Be the frontrunner and contact your food delivery app development company now.
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Khalil Elhazmiri

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